Car Buyers Bill of Rights

Car Buyers Bill of Rights LogoAt 5 Star Auto Plaza, we believe buyers should have expectations.

Buying a new can be daunting. There is research to be done, choices to be made and all that talk about money and credit. It makes some people uncomfortable, especially if they have not done it in a few years.

But buying a car should not be a stress test. All buyers have the right to a few expectations, from the day they start the process, and we take these things pretty seriously at 5 Star Auto Plaza.

Buying a Car Should Be Stress Free

Of course, buying a new car is a big decision. But it should not be a fearful experience. All buyers should expect to examine cars, complete test drives, and get solid data about the car’s performance, without a lot of hassle. Similarly, the car’s cost, as well as all taxes and fees, should be clear and in writing.

Most buyers plan to negotiate on pricing, and most dealers expect them to do exactly that. But negotiations should be little more than a conversation. You should never feel bullied. If you are working with the right dealer, nothing about the process of selecting a car and negotiating its price should raise your blood pressure.

Trading a Vehicle Should Be the Same

If you are trading in a vehicle, the price you get — and the reasons for that price — should be as clear as the information on the new car you are buying. All of your questions should be answered. If there is a negotiation over the price, it should be straightforward, based on the value and condition of the vehicle. Again, nothing about the process should be the stuff of fears and worries.

Credit Approval Should Be Straightforward and Simple

Many of us have run across tough times in the recent economy, and the story is told in our credit history. But applying for credit should never be a shaming experience, and you should never feel judged. Large dealerships like 5 Star Auto Plaza work with a wide variety of lenders, and have loan packages to suit buyers with all types of credit. That takes the anxiety out of the process. Making a credit application should be a straightforward exchange of information.

You Should Expect to Be Happy

When you buy a car, you should be happy with the car. Period. Everything should work as intended. If there is something that needs to be adjusted, the dealer should perform that adjustment. And if you want to change vehicles again, you should expect your dealer to make a reasonable offer for the car–after all, they sold it to you in the first place.

If you have any questions about the car-buying process, or are in need to purchase a used car in St. Charles call 5 Star Auto Plaza and at (636) 940-7600 and let us show you how easy buying a new vehicle can be.

5Star auto plaza Review

5 Star Auto Plaza

5 Star Auto Plaza Review

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    Review Your DealerThey gave me a great price on my trade in and the overall price was very fair according to blue book. I am more than pleased with how the service was here. Read More
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    Review Your DealerFriendly faces and attitudes made all the difference for me from past experiences. They even detailed my suv upon delivery. Great experience. Read More
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    Review Your DealerLast summer I purchased a F150  from these guys.  After looking at several local dealerships, I found 5 Star Auto Plaza had the best prices, they had honest sales people and a great selection.  My truck is a great, it runs perfectly and it we absolutely love it!   Read More
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    Review Your DealerRecently after filing for a bankruptcy, our SUV broke down so we need a new family car.  We were really concerned after being turned down by another local auto dealer and our bank for a car loan due to our lack of credit after the bankruptcy.  We were truly elated to find 5 Star Auto [...] Read More
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    Review Your DealerExcellent, top notch service! We were treated with respect and they listened to our needs 100%- Will be back Read More
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    Review Your DealerI am glad I chose 5star Auto Plaza for my vehicle purchase. Read More
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    Review Your DealerReally good people who are out to help people get in position to help themselves. Read More
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    Review Your DealerGreat person to help with purchasing a car. Friendly and very professional. Thanks for all the help. Read More
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    Review Your DealerChris King was very informative about establishing my credit. Very informative on credit building. I was very pleased with customer service in the entire building. They kept me laughing. 5 Star Auto Plaza, you ROCK! Read More
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    Review Your DealerWe recently purchased a new car for our daughters 16th birthday from 5 Star Auto Plaza.  We were on a strict budget and needed a safe car, these guys really came through for us.  We were able to get a beautiful 2011 Volvo with low mileage and we got a great deal. Thanks guys! Read More
  • At 5 Star Auto Plaza, we believe buyers should have expectations.

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